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Ken Ketchum,

584 Scarsdale Road, Tuckahoe, New York 10707       (646) 382-4294




A highly trained and experienced Desktop/Network Technician and Microsoft Applications Trainer with CompTIA A+, MOUS and MCP certification with long term client service relationships illustrating progressively responsible IT experience.  A 10 year veteran of over 100 New York City financial and legal WP & IT departments able to analyze, troubleshoot & bench test complex computer hardware, software and network problems with the capacity to work under pressure, meet deadlines, communicate effectively with all end users and work on a number of projects simultaneously with a commitment to providing excellent customer service, teamwork and quality assurance.

Key Skills:


   Microsoft Network Administration

   Hardware/Software Troubleshooting

   Systems/Computer Lab Design

   Helpdesk Technical/User Support

   Server/LAN Optimization

    Database Administration


      Superior Customer Service

      Software Training and Technical Support

      Cost Containment and Budgeting

      Project Management

      Internet/Legal Research & Analysis Experience

      Technical Research & Report Writing



Independent Technical Support Specialist New York City                                              1999-Present

Independent Desktop Technician providing hardware, software, network systems and legal applications technical support and training for law firms, non-profit organizations and small businesses.

PC Desktop\Network Technician, Per Scholas, Bronx, New York                                                 2002-Present

            Manage LAN installation/configuration/support (Microsoft Windows 98/2000 Professional/Server, Novell) for computer technology training clients. 

            Configure client/server LANs on Win98/2000/NT 4.0 platforms using Cisco 2500 Series Routers, Bay Network Hubs, UTP CAT-5 cabling and TCP/IP.  Analyze and interpret requirements to meet the needs of various client/server and peer-to-peer networks.  Troubleshoot TCP/IP connectivity using PING, NBTSTAT & NETSTAT.

            Perform systems setup; daily backups; connectivity, hardware and software troubleshooting; network virus inoculation; and file/print/terminal server and workstation performance optimization, repair, and TCP/IP configuration.  Identify problems, diagnose causes and determine corrective actions.

            Install and repair RJ-45 data communications lines and equipment for computer systems, using hand tools and test instruments such as voltmeter, data scope and tone tracers.

            Assemble, upgrade, diagnose and troubleshoot Compaq, HP, Dell, IBM, Intel and clone-based servers, desktops, laptops, printers, monitors, keyboards, disk drives, network adapters, RAM, hard drives and modems.

            Use diagnostic software such as Troubleshooter, Microsoft Diagnostics, Dr. Watson, Disk Doctor, and Norton System Works to detect and correct system errors



Desktop Technician/Applications Trainer                                                                      April 1999- Present

Tiger Info Systems: Otterbourg Steindler Houston Rosen; DeForest & Duer; Wilson Elser Moskowitz

         Provide application and technical support for over 1,000 end-users on a Windows NT platform.

         Troubleshoot and resolve problems with printers, workstations, remote access logins and network connectivity issues. 

         Administer Helpdesk log database and generate monthly report on IT issues.

         Rollout and train users on new and upgraded Microsoft Office 2000 and ancillary legal software.

         Train all end users in the operation of Softwise, CompareRite, DeltaView iManage,  Elite and DocsOpen.

         Create and modify Microsoft Office Applications for attorneys and legal support staff.

         Provide phone technical support for attorneys domestic and international offices.





Lead Operator/Application Specialist                                                                            June1999 - Present

Bon Temps: Chardourne Parke; Orrick Herrington; Morrison Forrester; Torys; Covington Burling; Squire Sanders & Dempsey; Sidley Austin Brown & Wood; Clifford Chance Rogers & Wells

         Process correspondence, briefs, real property, litigation and financial documents and graphic presentations for attorneys using Word 97/2000, WordPerfect 9, Excel, PowerPoint  & Quattro Pro.

         Participate in WordPerfect to Microsoft Word document Conversions and rollouts.

         Design and edit macros, tables, numbering schemes and Word & WordPerfect templates & styles

         Provide phone support for attorneys, support staff and document production departments.


Microsoft Office Instructor/Desktop Technician                                              Fall 1999-Summer 2001

Xincon Technology School, New York City

         Instruct adult students in the use of Microsoft Word, Excel, PowerPoint and Access.

         Provide technical support and troubleshoot hardware, software and network problems.

         Configure, create and administer a Microsoft Windows NT & 2000 Professional networks for over 500 workstations in 20 classrooms and 10 offices.

         Manage and control network configuration changes

Applications Trainer/Lead Operator                                                                  May 1996 April 1999

Dechert Price& Rhodes; Blank Rome McCauley & Comiskey; Gallagher Reilly & Lachat Philadelphia

         Instruct attorneys and legal support staff in the use of Microsoft Word 97, Corel WordPerfect 7/8, Soft Solutions, DOCsOpen, Windows 98 and CompareRite Applications.

         Process all legal documents and correspondence for attorneys and clients on Word 97 & WordPerfect 8.

Legal Assistant                                                                                                      Jan 1992-May 1996

United States Marine Corp, Camp Pendleton, CA

         Provide legal administrative assistance to JAG.

         Process all legal documents related to U. S. Navy and Marine Corp personnel issues.

         Train officers and NCOs in Lexis/Nexis, WordPerfect and Microsoft Word applications



Microsoft Office User Specialist (MOUS), Computer Technology Institute, Philadelphia 1998

A+ Computer Technician Certification, Xincon Technology School, New York City June 1999

Network+, Per Scholas, Bronx, New York, Fall 2002

Certified Cisco Network Associate (CCNA), Per Scholas, Bronx, New York, Winter 2003



            Microsoft Office 2000/XP: Word, Excel, Access, Outlook, Exchange & PowerPoint

            Corel WordPerfect 8/9 & 2000, Quattro Pro, Presentation

            DOCsOpen, iManage, & Worldox Document Management Systems

            GroupWise 5.5 & Lotus Notes 2.1

            CompareRite & DeltaView & Applications

            Mac Pac & Softwise Numbering Schemes

            Lexis/Nexis, Elite and Legal Key

            Microsoft Windows 95/98/2000 & XP Professional, NT 4.0 Workstation & Server Operating Systems

            DocX Conversion Tools & Soft Solutions



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