Profile:

A highly trained and experienced Desktop/Network Technician and Microsoft Applications Trainer with CompTIA A+, MOUS and MCP certification with long term client service relationships illustrating progressively responsible IT experience.  A 10 year veteran of over 100 New York City financial and legal WP & IT departments able to analyze, troubleshoot & bench test complex computer hardware, software and network problems with the capacity to work under pressure, meet deadlines, communicate effectively with all end users and work on a number of projects simultaneously with a commitment to providing excellent customer service, teamwork and quality assurance.

Key Skills:

Technical

¨   Microsoft Network Administration

¨   Hardware/Software Troubleshooting

¨   Systems/Computer Lab Design

¨   Helpdesk Technical/User Support

¨   Server/LAN Optimization

¨    Database Administration

Management

¨      Superior Customer Service

¨      Software Training and Technical Support

¨      Cost Containment and Budgeting

¨      Project Management

¨      Internet/Legal Research & Analysis Experience

¨      Technical Research & Report Writing

Experience:

Independent Technical Support Specialist New York City                                              1999-Present

Independent Desktop Technician providing hardware, software, network systems and legal applications technical support and training for law firms, non-profit organizations and small businesses.

PC Desktop\Network Technician, Per Scholas, Bronx, New York                                                 2002-Present

§            Manage LAN installation/configuration/support (Microsoft Windows 98/2000 Professional/Server, Novell) for computer technology training clients. 

§            Configure client/server LANs on Win98/2000/NT 4.0 platforms using Cisco 2500 Series Routers, Bay Network Hubs, UTP CAT-5 cabling and TCP/IP.  Analyze and interpret requirements to meet the needs of various client/server and peer-to-peer networks.  Troubleshoot TCP/IP connectivity using PING, NBTSTAT & NETSTAT.

§            Perform systems setup; daily backups; connectivity, hardware and software troubleshooting; network virus inoculation; and file/print/terminal server and workstation performance optimization, repair, and TCP/IP configuration.  Identify problems, diagnose causes and determine corrective actions.

§            Install and repair RJ-45 data communications lines and equipment for computer systems, using hand tools and test instruments such as voltmeter, data scope and tone tracers.

§            Assemble, upgrade, diagnose and troubleshoot Compaq, HP, Dell, IBM, Intel and clone-based servers, desktops, laptops, printers, monitors, keyboards, disk drives, network adapters, RAM, hard drives and modems.

§            Use diagnostic software such as Troubleshooter, Microsoft Diagnostics, Dr. Watson, Disk Doctor, and Norton System Works to detect and correct system errors

Desktop Technician/Applications Trainer                                                                      April 1999- Present

Tiger Info Systems: Otterbourg Steindler Houston Rosen; DeForest & Duer; Wilson Elser Moskowitz

§         Provide application and technical support for over 1,000 end-users on a Windows NT platform.

§         Troubleshoot and resolve problems with printers, workstations, remote access logins and network connectivity issues. 

§         Administer Helpdesk log database and generate monthly report on IT issues.

§         Rollout and train users on new and upgraded Microsoft Office 2000 and ancillary legal software.

§         Train all end users in the operation of Softwise, CompareRite, DeltaView iManage,  Elite and DocsOpen.

§         Create and modify Microsoft Office Applications for attorneys and legal support staff.

§         Provide phone technical support for attorneys domestic and international offices.

Lead Operator/Application Specialist                                                                            June1999 - Present

Bon Temps: Chardourne Parke; Orrick Herrington; Morrison Forrester; Torys; Covington Burling; Squire Sanders & Dempsey; Sidley Austin Brown & Wood; Clifford Chance Rogers & Wells

§         Process correspondence, briefs, real property, litigation and financial documents and graphic presentations for attorneys using Word 97/2000, WordPerfect 9, Excel, PowerPoint  & Quattro Pro.

§         Participate in WordPerfect to Microsoft Word document Conversions and rollouts.

§         Design and edit macros, tables, numbering schemes and Word & WordPerfect templates & styles

§         Provide phone support for attorneys, support staff and document production departments.

Microsoft Office Instructor/Desktop Technician                                              Fall 1999-Summer 2001

Xincon Technology School, New York City

§         Instruct adult students in the use of Microsoft Word, Excel, PowerPoint and Access.

§         Provide technical support and troubleshoot hardware, software and network problems.

§         Configure, create and administer a Microsoft Windows NT & 2000 Professional networks for over 500 workstations in 20 classrooms and 10 offices.

§         Manage and control network configuration changes

Applications Trainer/Lead Operator                                                                  May 1996 April 1999

Dechert Price& Rhodes; Blank Rome McCauley & Comiskey; Gallagher Reilly & Lachat Philadelphia

§         Instruct attorneys and legal support staff in the use of Microsoft Word 97, Corel WordPerfect 7/8, Soft Solutions, DOCsOpen, Windows 98 and CompareRite Applications.

§         Process all legal documents and correspondence for attorneys and clients on Word 97 & WordPerfect 8.

Legal Assistant                                                                                                      Jan 1992-May 1996

United States Marine Corp, Camp Pendleton, CA

§         Provide legal administrative assistance to JAG.

§         Process all legal documents related to U. S. Navy and Marine Corp personnel issues.

§         Train officers and NCOs in Lexis/Nexis, WordPerfect and Microsoft Word applications

Education:

Microsoft Office User Specialist (MOUS), Computer Technology Institute, Philadelphia 1998

A+ Computer Technician Certification, Xincon Technology School, New York City June 1999

Network+, Per Scholas, Bronx, New York, Fall 2002

Certified Cisco Network Associate (CCNA), Per Scholas, Bronx, New York, Winter 2003

Applications:

·            Microsoft Office 2000/XP: Word, Excel, Access, Outlook, Exchange & PowerPoint

·            Corel WordPerfect 8/9 & 2000, Quattro Pro, Presentation

·            DOCsOpen, iManage, & Worldox Document Management Systems

·            GroupWise 5.5 & Lotus Notes 2.1

·            CompareRite & DeltaView & Applications

·            Mac Pac & Softwise Numbering Schemes

·            Lexis/Nexis, Elite and Legal Key

·            Microsoft Windows 95/98/2000 & XP Professional, NT 4.0 Workstation & Server Operating Systems

·            DocX Conversion Tools & Soft Solutions